Shipping policy

Unspoken Journeys Store Policies

By completing a purchase with Unspoken Journeys, you acknowledge that you have reviewed, understood and agreed to the policies outlined below.

These terms constitute a binding agreement between the customer and Unspoken Journeys.

All Sales Final – No Refunds or Reversals

All purchases are final and non-refundable. This includes, but is not limited to:

Digital downloads (ebooks, PDFs, guides)

Ritual tools, handmade items, and merchandise

Courses, workshops, live or recorded experiences

Low-cost digital or instant-delivery products

Once an order has been placed and delivery has been completed, refunds, reversals, or chargebacks are not permitted.

Digital Product Delivery and Proof of Fulfillment

Digital products are delivered instantly or via email to the email address provided at checkout.

Delivery confirmation, including email timestamps, download logs, or access records, constitutes proof of fulfillment.

Customers are responsible for providing a valid email address and checking spam or junk folders.

Failure to access or download a delivered digital product does not qualify for a refund or dispute.

Physical Product Processing and Shipping

Physical products are processed within 5–10 business days unless otherwise stated on the product page.

Customers receive tracking information once the order has shipped.

Carrier delivery confirmation serves as proof of receipt.

Unspoken Journeys is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier but reported missing by the customer.

Chargeback and Fraud Policy

Unauthorized chargeback claims for fulfilled orders are considered invalid disputes.

Customers are required to contact unspokenjourneys.co@gmail.com prior to initiating a bank dispute.

We reserve the right to contest chargebacks using delivery confirmation, access records, IP data, and proof of policy agreement.

Accounts associated with chargeback abuse may be permanently restricted from future purchases.

Damaged Items (Physical Products Only)

If a physical item arrives damaged, customers must contact support at unspokenjourneys.co@gmail.com within three (3) days of delivery and include clear photos of the damage and packaging.

Replacements may be offered at our discretion, subject to availability. Refunds are not issued.

Right to Refuse Service

Unspoken Journeys reserves the right to refuse service, revoke access, or deny future purchases for violations of policy, abusive communication, or misuse of dispute or chargeback systems.

Support and Communication

Questions prior to purchase are encouraged. Post-delivery concerns should be directed to:

unspokenjourneys.co@gmail.com

We are committed to fair resolution and clear communication, not reversals of fulfilled work.

Thank you for honoring clarity, consent, and integrity in this exchange.